Refund policy

Last Updated: April 25, 2026

At Bookembo (operated by ST WORKS PTY LTD), we stand behind the quality of our products and aim to provide an exceptional shopping experience. We understand that sometimes a product may not be exactly what you expected. This comprehensive Return and Refund Policy outlines the terms and procedures for returning products purchased through our website (bookembo.myshopify.com).

1. Standard Return Window Our policy lasts for 30 days. If 30 days have gone by since your order was delivered to your address, unfortunately, we cannot offer you a refund or exchange. We strictly adhere to this timeline to ensure fairness and operational efficiency.

2. Eligibility Criteria for Returns To be eligible for a return, the following conditions must be strictly met:

  • The item must be unused, unworn, and in the exact same condition that you received it.

  • It must be in the original packaging, with all tags, manuals, and accessories included.

  • You must provide a valid receipt, order number, or proof of purchase.

  • Gift cards, downloadable software products, and certain personal care items are strictly exempt from being returned.

3. Return Shipping Costs and Responsibilities We believe in full transparency regarding the costs associated with returning items:

  • Defective, Damaged, or Incorrect Products: If the item you received is defective, damaged during transit, or incorrect due to an error on our part, ST WORKS PTY LTD will bear full responsibility for the return shipping costs. We will supply you with a pre-paid return shipping label.

  • Customer Remorse / Change of Mind: If you are returning the item because you purchased the wrong size, color, or simply changed your mind, you (the customer) will be solely responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.

4. Restocking Fees We value your business and do not want to penalize you for returns. Bookembo does not charge any restocking fees on standard returns that meet our eligibility criteria.

5. The Return Process To initiate a return, please follow these steps:

  1. Contact our customer support team at bookembo@orytos.com with your order number, a detailed reason for the return, and clear photographs if the item is damaged or defective.

  2. Please allow 24 to 48 business hours for our team to review your request.

  3. Once your return is authorized, we will provide you with specific shipping instructions and the appropriate Return Merchandise Authorization (RMA) details.

  4. Carefully package the item. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Inspection and Refunds Once your return is received at our facility and fully inspected by our quality control team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 business days.

7. Contact Information

  • Store Name: Bookembo

  • Company Name: ST WORKS PTY LTD

  • Email: bookembo@orytos.com

  • Phone: +61437239709

  • Return Address: 21 Argowan Rd, Schofields NSW 2762, Australia